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FAQ

FAQ

Q. How do I know if an attraction is starred?

A. First go to your local theatre's page. If there is a "No Passes" above the showtimes of the movie then that is a starred attraction.

Q. I did not receive an email confirmation for my online ticket purchase, what should I do?

A. You may still redeem your online ticket purchase at the box office using the same credit card that was used to purchase the ticket online. We do suggest that you write down your confirmation number.


Q. Why didn't I receive an email confirmation?

A. There are many reasons why this may have happened. Here are some common causes:

  • Your internet service provider may block emails sent from addresses it does not recognize.
  • Your SPAM setting within your email client may block emails sent from addresses it does not recognize. If you add our email address (tickets@catheatres.com) to your address book you can decrease the change that your email confirmation will be blocked.
  • You may have entered your email address incorrectly.


Q. What are the age limits for infant, child and senior citizen admission pricing?

A. Age Limits are:

  • Age 0-1 Free admission
  • Age 2-12 Child admission
  • Age 62 and over Senior admission


Q. When I purchase tickets from your web site, is my personal information secure?

A. Yes. You may notice a padlock icon on your browser window which indicates that you are within a secure area of the
website. All data that is transmitted while in a secure portion of our web site is encrypted for your protection.


Q. Do you store my credit card information?

A. No.

 

Q. Does purchasing an advance ticket guarantee me a seat location?

A. No. Seating is first come, first serve.

 

Q. Why are advance tickets non-refundable?

A. Once tickets are sold online, it limits our ability to sell those seats.



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